Client Relationship Management

Want to give your customers service above their expectation?
Want to communicate better with your clients?

Get ready to impress them!

Giving your clients access to PROMOSERVE® will let them see how organised you are with their project. This in turn promotes customer loyalty and encourages client retention as it makes your client’s job much easier. The intranet page that your client views show a history of their jobs and current work in progress.

Remember, you set their access – so they can see as much or as little as you want them too.

Your clients will be able to:

• Access your staff profiles and contact details, putting a face to a name
• View their job status online
• Create briefs from your preset templates, making it easier for them
• View their project plans, involving them at the necessary steps of the job
• Have access to their previous jobs with electronic archiving
• See how much time is being spent on their job
• See who is working on their job and its development
• Comprehensive image library including a detailed register of image particulars

The work in progress report that your client sees is exclusively tailored information relating to their projects however, their page is customised to omit certain details such as financials of the job. This is done through various security settings in the software.

Your client can also view pictures or files relating to their job, from drafts and under construction graphics, presentations, proposals and documents to the final file for their approval.

Will they be impressed with your high level of customer service? Ours are!