Once you have purchased the licensing, PROMOSERVE will be directly implemented into your enterprise and, you have the option of it being hosted on your server, or off-site on our server. This is an ideal solution for the low budget user and licensing costs can be significantly reduced Best of all, it will be under the watchful eyes of our technical staff with intranet expertise so you have nothing to worry about.

We can take care of:

• Set up users and installations
• Licensing
• Hosting (optional)
• Configuration of system and attachment to networks
• Customisation to allow integration with external internet sites
• Import of existing customer and supplier information
• Set up procedures for backup and regular maintenance
• Ongoing updates

Our number one concern is making you successful, and our approach to installation makes it easy to get going fast.

Because there is no need for client maintenance, total cost of ownership is considerably reduced. The system administrators at your office are not required to have networking or software development skills in order to manage the secured aspects of the system.

PROMOSERVE is entirely web-based, therefore multi-site enterprises can reduce their bandwidth requirements as well as save on telnet services/citrix services and so reduce centralised management licensing costs.

There is no need for large bandwidth pipelines when the information you are sending or receiving is web-based. Another advantage of being a web-based system is that the only client maintenance and installation required is to direct the clients web browser to the internal intranet or external internet address.

Once PROMOSERVE is installed, your staff will be provided with the website address link, a user name and password, and then you are ready to start using it. It is that easy!

Training

Of course, to get your staff used to their new intranet, we will provide training on PROMOSERVE. However, the system is so simple to use it requires very little training as each section is close to self explanatory. Only the ‘computer illiterate’ user may need substantial training.

Because of this, training costs are minimal due to the user friendly interface, but training is recommended to teach staff the systems capabilities and get them excited about using it.

Ongoing user and technical support* is available to you during Australian Eastern Standard Time office hours. From the simplest question to a complex request, our helpful IT staff will be there to make PROMOSERVE work in your enterprise.

• Undertake regular updates - ensuring site is up-to-date with the latest technology
• A helpdesk function* - call or email us with any query and our helpful friendly staff will assist you with answering your enquiry.
• Ongoing technical support*